Terms & Conditions
Refund/Exchange
Policy:
We take pride
in our desserts and cakes. On a few occasions a year we have an unsatisfied
customer. If you are unhappy with your order and/or purchase, please notify us
immediately (within 1 hours of pick-up) of your concern and return your dessert
to us. We will give you credit for the amount returned for use toward a future
purchase. All refunds will be provided as in-store credit.
Order Cancellation Policy:
We understand
that plans can change and we will gladly assist you in making changes to your
order date and time whenever possible. We accept everyday cancellations by
phone or email. All changes must be handled directly with a manager and
confirmed by one of the owners. We reserve the right to charge a cancellation
fee if insufficient time is given, as stated above, due to costs incurred in
the purchase, priority, and preparation of the order.
Charges for
cancellations after the above time will be 100%. It is entirely up to our discretion,
to change or otherwise offer any other options to the customer. Special orders
(Highly Decorated Cakes) that are not picked up will NOT be refunded. Orders
that require delivery and cannot be delivered due to customer’s wrong
information or availability will be taken back to H&C Bakery and stored
until further notice from the customer.
Should you
require a future delivery date, you will be held responsible for an additional
delivery charge. Because of the nature of our business and our quality and
freshness assurance, we will dispose of any cake, cupcake, baked item that is
not picked up or delivered within 48 hours after the due time and you will NOT
be refunded due to the above rules.
Changes to this Statement:
Please note
that this Policy and the price list may be subject to modifications and change
without notice.
Disclaimer:
H&C Bakery
reserves the right to post photographs/ images of any of our work on our
website and other social media sites (with the exception of images showing the
faces of customers without their prior written permission)
For your
satisfaction, we ensure that you always get food delivery according to your
requirements. Our return and refund policy enhance the trust of our customers
in our determination.
Wrong order
Our management
team ensures that you get the right food delivered at your place. However, if
you get the wrong order delivered, then, you can simply contact us and let us
know. We can make suitable changes in the transactions and provide the right
food.
Bad food
Though we
always cook/make our food with the freshest ingredients, we feel that it is our
responsibility to provide assurance regarding the bad food. If you feel that
the food is in bad quality, call us and let us know. We will take care of the
inconvenience and provide you suitable refunds.
Cancellation of the order
We are unable
to provide refunds for the return of the food. Also, if you cancel the order
after the food has been cooked, the cancellation is not acceptable. For more
information, you should contact us at +880 1678511000, info@hncbakery.com
Payments / Cancellation / Refunds
1. Online
Credit / Debit Card Payments
Visa, Master and American Express Card payments are processed
through an online payment gateway system. You need not worry about your card
information falling into the wrong hands because your bank will authorize the
card transaction directly without any information passing through us. In
approximately 25-30 seconds (depending on your internet connection) your bank
will issue, using the online payment gateway, an authorization code and
confirmation of completion of transaction.
2. Internet Banking
You can also pay for your order through net banking options and
the amount will be automatically debited from your account.
Transaction Confirmation
You should not take any action based on information on the Website until you
have received a confirmation of your transaction. In case of confirmations to
be received by email, if you do not receive a confirmation of your
purchase/transaction within the stipulated time period, first look into your
"spam" or "junk" folder to verify that it has not been
misdirected, and if still not found, please contact us.
Amendment
and Cancellation policy
Refund Policy
The refund accruing shall be processed within 3-15 working days from the date
of the cancellation. If we have received the payment through a valid credit
card, then the same will be refunded to your credit card. Payments made using
any other form of payment will be refunded by cheque/Bank Transfer, Bkash,
Rocket within a maximum of 3-7 day from date of cancellation.